MKhost Legal

We value your privacy. Find out more about our Privacy Policy and Terms of Service

Privacy Policy

PRIVACY POLICY FOR THE COMPANY FOR PRODUCTION, TRADE AND SERVICES MKHOST DOOEL IMPORT-EXPORT SKOPJE .

Our vision for personal data protection

Thank you for showing interest in the website of the Company for production, trade and services MKHOST DOOEL import-export Skopje (hereinafter: MKHOST) .
As a personal data controller MKHOST pays great attention on respecting privacy and personal data protection, which is why we fully deserve your trust. Personal data protection is our priority, therefore we ask you to read this Privacy policy carefully .
We inform you that you can visit our website without disclosing your personal data, however if you want to order one of the packages we offer or contact us or if you want us to send you a bulletin on your email address informing you on the offer of our services, products and promotional activities, it’s necessary to process your personal data .
The personal data of our website users are processed in accordance with the Law on personal data protection .
With this Privacy policy, we inform you about the nature, scope and purpose for which we collect, use and process your personal data, as well as your rights arising from the Law on personal data protection .
MKHOST, as a personal data controller, applies technical and organizational measures to ensure full protection of the personal data processed through this website. However, keep in mind that absolute protection cannot be guaranteed when submitting personal information over the Internet .

Definitions

Controller’s name and address

Personal data protection officer

How do we apply the principles of personal data protection?

Legal basis and purposes for your personal data processing

What categories of personal data do we process?

Cookies

Collecting general data and information

Personal data protection when using Facebook

Personal data protection when using Instagram

Personal data protection when using Linkedin

Personal data protection when using YouTube

Personal data protection when using Twitter

Personal data protection when using Google Analytics

Do we transfer personal data?

Sharing personal data with third parties

How long do we store personal data

Do we make decisions based on automated data processing?

Do we and to whom we disclose your personal data?

What are your rights as personal data subjects?

Right to submit a request to the Agency for personal data protection

Terms of service

With any use of services provided by MKhost you agree without any restrictions to all terms and conditions outlined below. Please read carefully all segments of these terms of service as they accentuate your rights, legal obligations and restrictions .

Short description of Terms

1. Any kind of spamming is prohibited
2. MKHost services may not be used for illegal trade, including selling, buying, offering or soliciting any illegal goods or services, as well as for activities related to piracy, illegal substances, weapons, online gambling, betting, gambling activities, gaming platforms with monetary or other material gains, as well as any other activities that are contrary to applicable laws and regulations. .
3. Pornographic contents are permitted if they meet the pornography criteria and do not violate existing laws .
4. Speech / language displayed on websites or domains that promotes hatred and discrimination in any way is not allowed .
5. Any distribution of material that violates copyrights or rights of registered marks is prohibited and the user will be removed immediately if spotted by MKhost-s administrators .
6. All users if considered as MKhost service abusers, or if associated with illegal activities, are subjected to surveillance and control by authorized persons - MKhost administrators or authorized persons from government institutions .
7. MKhost reserves the right, but is not in charge, to inspect and regulate the contents of its clients, and if they violate the terms of use, remove users- accounts or refuse service delivery .
8. MKhost-s clients agree that they won-t take any measures against MKhost in any case .
9. The working hours of MKhost are Monday to Friday from 8 am to 8 pm. During this time period, our support team is constantly available for communication through our central phone number, as well as other channels (social networks, email, and tickets). For the rest of the hours, for each question, we are available through tickets that we answer on the first available time by our team. In case of any priority server problem by MKhost, our team will respond immediately .

Detail condition description

1. MKhost reserves the right without prior notice to modify the terms of use. MKhost service users are obligated without any limitation to accept newly submitted conditions .
2. MKhost has the right without prior notice to suspend, limit or restrict / stop clients- services that would violate MKhost-s terms of use or the existing laws. MKhost also reserves the right to request authorized Government services to provide the information they have for a specific user if it is established that it will help the process led by authorized services. In such case, you agree that without time limitations, you won-t consider MKhost responsible .
3. You agree in the process of initial and all other additional registrations for using MKhost services to provide valid and correct information. You also agree that if there is a change in the required registration information you will notify MKhost on time .
4. After debt payment for using the services or after the activation of your status as a MKhost client based on prior contract, you will be provided with the instructions for services use. Instructions will include your username and password. You are responsible to keep submitted information confidential and not share them with anyone. You are also responsible for all activities coming from that username unless established otherwise. You also agree to notify MKhost-s administrators on support@mkhost.com.mk if you notice any suspicious activities, especially those including your username and password .
5. Depending on delivered or contracted services enabled for use, you agree to respect set rules and not exceed or overload agreed specifications, including the amount of information transmitted through communication channels (bandwidth), the number of email user names, web and mail space available for use, etc. If there is an additional contract with MKhost on possible exceeding, you agree to respect it and settle your obligations as claimed in the contract .
6. MKhost agrees to accept pornographic contents if they meet legal criteria such as the intended audience for pornographic contents to be eighteen (18) years old or above, the contents not to include materials of persons under eighteen (18) years of age, etc. Customers are obligated before publication of pornographic materials to further check the source as well as its data. MKhost is not responsible for violation of legal norms by the clients and agrees that if illegal content is found it is obligated to remove it as quickly as possible and suspend the client without prior notice .
7. You as a client of MKhost services also agree not to provide or work with illegal content, or content that violates the copyrights or other rights, including, but not limited to digital audio / visual files, run files, archive files and all other types of files and material resources. You also commit that you will not perform any kind of illegal trade of any legal or illegal resources through MKhost services .
8. You commit to take into consideration local, state and international laws and respect them when posting any kind of data through MKhost services .
9. MKhost also reserves the right to take appropriate measures against users who will use MKhost services in allowing access to illegal contents .
10. You also agree that you will not threaten or collect confidential information on other users, MKhost or any other person or organization. Users also commit to respect the privacy rights of MKhost, other MKhost clients and all stakeholders .
11. If MKhost services are used to collect confidential information via websites, the user agrees that he is bound to set appropriate privacy policy giving visitors / users of the website procedure insight .
12. You agree not to use the services for storing and distributing malicious codes, scripts and any other type of malicious software that may lead to the creation of software or hardware errors, reduce the speed of computer-s operation, or in any way jeopardizing the safety systems of MKhost, clients or other persons and organizations .
13. You agree that you won-t try an illegal access to authorized and trusted parts of other MKhost users or MKhost in any way .
14. You, by using MKhost services agree to post contents that will not discriminate in any way and will not be offensive .
15. You agree that you won-t use MKhost services for distribution of junk email or any other similar material. You also commit to use IRC services according to the given rules in the initial registration .
16. MKhost reserves the right to block, without prior notice the internal and external access to email addresses that do not comply with the terms of use .
17. You commit that you won-t use MKhost services on false and fraudulent activities in no case .
18. MKhost in order to provide quality services to its clients distributes customer and technical support 24 hours a week. The distribution of this support is MKhost-s self initiative and MKhost is not obligated to deliver it 24 hours .
19. Using MKhost hosting services for IRC (Internet Relay Chat) is prohibited and the use of services involving IRC is permitted only on special MKhost servers and services that state and allow that .
20. By using MKhost services, you agree that if any misunderstandings, inconvenience and disharmony arise from the use of services MKhost is not responsible in any way .
21. After the expiry of the time period for using MKhost services, if you want to continue that period, the payment is made until the day or on the day of expiry. After the expiry of the using deadline or contract extension, MKhost without any prior notice suspends or cancels offered services. During this process all your data and files, logs, emails, websites, etc. can be completely erased .
22. For any damage to your business due to current, partial or complete failure of services MKhost does not undertake any responsibility .
23. When you purchase hosting services at MKhost, you agree on creating and keeping data on an external server. MKhost will keep three (3) backups from your hosting data in a one year duration. All hosting data will be deleted 365 days after their creation .
24. MKhost does not guarantee that your content will be returned in its original state in case of unauthorized access (making changes of the content fully or partly), human mistakes (unintentional deleting the website data), or in case of any disaster (software or hardware failure of MKhost’s servers which can cause data loss - partially or completely) .
25. By a client’s request, MKhost can provide a service: restoring data from a remote backup server by a price of 1990 denars + 18%. MKhost does not refund the price for this service if the client is not satisfied with the state of the restored data .
26. In a case of termination of the hosting services caused by an unsettled debt, if the client wants to take over his data, the client is obligated to pay 1990 denars + 18% VAT. If the client wants to continue using MKhost services after the termination, the client is obligated to pay all the unsettled debts and to pay additional 1990 denars + 18% in order to restore the data which were previously available on the hosting plan. MKhost does not refund the price for this service if the client is not satisfied with the state of the restored data .
27. If a client with terminated hosting services settles all of the debts in duration of 15 days, MKhost by a request of the client can execute a backup from a local server. This service costs 990 denars + 18% VAT (one time payment) .
28. MKhost allows selective data recovery from a local backup. This service costs 990 denars + 18% VAT (one time payment) .
29. MKhost guarantees two free backups from a local server per year. The next backups will cost 990 denars + 18% VAT .
30. Discounts for purchasing/renewing a particular service can't be combined into one. If a potential client has available various possibilities of discounts (discount coupon, ongoing promotion from MKhost, etc), only one can be chosen .
31. If the hosting is purchased on a monthly level, the hosting migration (from other hosting provider to MKhost, or from MKhost to other hosting provider) costs 990 denars + 18% VAT for one time only. Additional support which is not connected with server issues costs 990 denars + 18% VAT .
32. The maximum number of emails sent from a domain registered in MKhost within 1 hour is 250 messages. All messages sent through this number will not be sent and will be placed in line. Also, if 40% of the messages you send are invalid and they are returned or rejected by the email servers where you are attempting to send there protection at the server level for each account, and this limit is reset at any hour. All messages sent above this limit will not be successfully sent .
For any questions or information concerning terms of use or MKhost services, contact us .

SPECIAL TERMS OF USE FOR THE EMAIL HOSTING SERVICE

Article 1 – Subject and Scope

1.1. These Special Terms of Use for the Email Hosting Service (“Special Terms”) regulate the rights and obligations of MKhost (“MKhost”) and the user (“User”) in connection with the use of the Email Hosting service.
1.2. Email Hosting is a service through which MKhost provides the technical infrastructure for receiving, sending, storing and using electronic mail via the User’s own domain, in accordance with the selected package and the technical characteristics of the service.
1.3. For all matters not specifically regulated by these Special Terms, the General Terms of Use of MKhost’s services, the Privacy Policy and the other applicable rules and conditions published by MKhost shall apply.
1.4. By ordering, activating or using the Email Hosting service, the User confirms that they accept these Special Terms and undertakes to comply with them.

Article 2 – Activation and Use of the Service

2.1. The Email Hosting service is activated after the successful creation of the order and fulfilment of the activation and payment conditions, in accordance with the selected package.
2.2. The scope and technical characteristics of the service depend on the selected package and may include limitations regarding the number of email addresses, available storage space, method of access, protocols and other technical parameters.
2.3. The User is obliged to use the service in accordance with:
  • 2.3.1. these Special Terms;
  • 2.3.2. MKhost’s General Terms;
  • 2.3.3. applicable laws and regulations;
  • 2.3.4. the rules and technical standards applicable to electronic communication and the sending of electronic mail;
  • 2.3.5. the rights of third parties.
2.4. The User is responsible for all activities performed through their email addresses, user profiles and other access credentials, unless they prove that the activities were performed without their fault and without a reasonable possibility of preventing them.

Article 3 – User’s Responsibility

3.1. The User is responsible for the content of the electronic messages sent through their Email Hosting service.
3.2. The User is responsible for the lawfulness of the manner in which they collect, store and use the email addresses of the recipients to whom they send electronic messages.
3.3. The User is obliged to comply with all applicable rules regarding the sending of commercial, marketing and other types of electronic messages, including the rules relating to consent, direct marketing, protection of personal data and the possibility of opting out of further receipt of messages.
3.4. The User is obliged to keep their passwords and other access credentials confidential and to take reasonable measures to prevent unauthorised access to the email accounts.
3.5. If the User suspects that an email account has been compromised or that a third party has obtained unauthorised access, they are obliged to change the password without delay and, if necessary, to notify MKhost.

Article 4 – Prohibited Use of the Email Hosting Service

4.1. It is prohibited to use the Email Hosting service in a manner that is contrary to the law, these Special Terms, MKhost’s General Terms or the rights of third parties.
4.2. In particular, it is prohibited to use the service for:
  • 4.2.1. sending Spam, Junk Mail or other unsolicited electronic messages;
  • 4.2.2. sending bulk or automated electronic messages without an appropriate legal basis or contrary to applicable rules;
  • 4.2.3. sending phishing messages or messages intended for fraud, false representation or obtaining unauthorised access to data;
  • 4.2.4. malware, viruses, trojans, ransomware or other malicious code;
  • 4.2.5. spoofing, impersonation or other false representation of the sender’s identity;
  • 4.2.6. fraud, unauthorised data collection, identity theft or other illegal activities;
  • 4.2.7. sending messages with content that is illegal or that infringes the rights of third parties;
  • 4.2.8. using compromised or stolen email addresses, user profiles or passwords;
  • 4.2.9. intentionally sending messages in a manner that may cause damage to the reputation of MKhost’s IP addresses, domains or email infrastructure;
  • 4.2.10. intentionally circumventing spam, abuse, security or rate limiting protection systems;
  • 4.2.11. using the service for activities that may cause interruption, slowdown or disruption of the service for other users;
  • 4.2.12. using the service for activities that may lead to the blocking or placement of MKhost’s IP addresses, domains or email infrastructure on a blocklist or blacklist;
  • 4.2.13. other activities which, according to MKhost’s reasonable assessment, constitute abuse of the Email Hosting service or create a significant security, technical or reputational risk.

Article 5 – Spam and Bulk Sending of Electronic Mail

5.1. The User may not use the Email Hosting service for sending Spam or unsolicited bulk electronic messages.
5.2. The User is obliged to ensure that the recipient lists used for marketing or other bulk sendings are obtained and used in accordance with applicable laws and regulations.
5.3. The User may not use purchased, stolen or illegally obtained lists of email addresses in a manner contrary to applicable rules.
5.4. MKhost may apply technical limitations on the number, frequency or volume of sent messages in order to protect its infrastructure, other users and the reputation of the email systems.
5.5. Commercial or marketing sending of electronic messages through the Email Hosting service does not release the User from the obligation to fulfil all legal conditions for such sending.

Article 6 – Phishing, Malware and Other Security Abuses

6.1. It is strictly prohibited to use the Email Hosting service for phishing, malware distribution, fraud, impersonation, spoofing or other activities aimed at fraud, damage or unauthorised acquisition of access to data or systems.
6.2. MKhost may use automated and other technical mechanisms for detecting and preventing spam, phishing, malware, compromised accounts and other security threats.
6.3. If there is a reasonable suspicion that an email account has been compromised or is being used for abuse, MKhost may take measures to protect the infrastructure, including temporary restriction or suspension of message sending.

Article 7 – Abuse Reports and Handling of Abuses

7.1. MKhost may receive abuse reports from users, other service providers, email operators, security organisations, competent authorities or other third parties.
7.2. An abuse report may relate to, but is not limited to:
  • 7.2.1. Spam;
  • 7.2.2. phishing;
  • 7.2.3. malware;
  • 7.2.4. spoofing;
  • 7.2.5. fraud;
  • 7.2.6. compromised email account;
  • 7.2.7. unauthorised bulk sending;
  • 7.2.8. abuse of the infrastructure.
7.3. Upon receipt of a report, MKhost may carry out a reasonable technical check in order to determine whether there is abuse or a security risk.
7.4. The User is obliged to cooperate with MKhost in the investigation of a reported abuse and, when reasonably requested, to take measures to eliminate the cause of the abuse.
7.5. MKhost may take urgent measures without prior notice if there is a reasonable suspicion that delay could cause damage, continuation of the abuse, a security incident or a negative impact on other users or MKhost’s infrastructure.

Article 8 – Suspension and Restriction of the Service

8.1. MKhost has the right to temporarily restrict or suspend the Email Hosting service, in whole or in part, if:
  • 8.1.1. the User uses the service contrary to these Special Terms or the General Terms;
  • 8.1.2. there is a suspicion of Spam, phishing, malware, fraud or other abuse;
  • 8.1.3. the email account is compromised or there is a risk of unauthorised use;
  • 8.1.4. there is a serious abuse report indicating possible abuse;
  • 8.1.5. the User’s activities create a significant risk to the infrastructure, other users or MKhost’s reputation;
  • 8.1.6. the User fails to pay for the service within the deadline provided for payment;
  • 8.1.7. the suspension is necessary in order to fulfil a legal obligation or a request from a competent authority.
8.2. In cases where circumstances permit, MKhost will notify the User of the reason for the suspension and, if applicable, will indicate the measures required for reactivation of the service.
8.3. In cases of a serious security incident, phishing, malware, mass Spam or other activity that may cause immediate damage, MKhost may suspend the service without prior notice.
8.4. The restriction or suspension of the service does not release the User from the payment obligations arising from the already activated period of the service, unless otherwise determined by the applicable terms or law.
8.5. MKhost may reactivate the service after it determines that the reason for the suspension has been eliminated and that reactivation does not create an unacceptable risk.

Article 9 – Permanent Termination of the Service due to Abuse

9.1. MKhost has the right to permanently terminate the Email Hosting service and/or terminate the agreement if the User:
  • 9.1.1. seriously or repeatedly breaches these Special Terms;
  • 9.1.2. continues the abuse despite a previous warning or suspension;
  • 9.1.3. uses phishing, malware, fraud or other serious abuses;
  • 9.1.4. intentionally undertakes activities that cause significant damage to MKhost, its users or third parties;
  • 9.1.5. uses stolen or unauthorised access credentials;
  • 9.1.6. fails to eliminate the causes of the suspension within a reasonable period when that is a condition for reactivation.
9.2. In cases of particularly serious abuse, MKhost may terminate the agreement without an additional period for remedying the breach, in accordance with applicable laws and the General Terms.

Article 10 – Billing and Period of Use

10.1. The Email Hosting service is offered with a period of use in accordance with the selected package and the conditions displayed at the time of the order.
10.2. For packages with monthly billing, the service is activated for a period of one month and may be renewed for successive monthly periods, in accordance with the conditions of the selected package.
10.3. For each subsequent period of use of the service, a proforma invoice for renewal may be automatically generated, in accordance with MKhost’s settings and billing system.
10.4. The automatic generation of a proforma invoice does not constitute automatic charging or collection from the User’s payment card, unless the User has previously activated automatic payment and provided that such option is available for the specific service.
10.5. If the User has activated automatic payment, payment for the next period may be made in accordance with the selected payment method and the conditions displayed in the MKhost portal.
10.6. If the proforma invoice is not paid within the prescribed period, MKhost may suspend the service in accordance with the General Terms and these Special Terms.
10.7. MKhost may send notifications related to renewal, payment, expiration and suspension of the service via the email addresses and contact information entered in the user profile.

Article 11 – Suspension due to Non-Payment

11.1. If the User fails to settle the due obligation for the Email Hosting service within the prescribed period, MKhost has the right to suspend the service.
11.2. After suspension due to non-payment, the User may request reactivation of the service by settling the due obligations, provided that the service and the data are still available in MKhost’s systems.
11.3. If the obligation is not settled within the period determined by the General Terms or by the suspension notice, MKhost may permanently terminate the service and delete the data related to the service, in accordance with the deadlines and procedure determined by the General Terms and applicable laws.

Article 12 – Storage and Deletion of Email Data

12.1. Email messages, attachments and other data related to the User’s mailboxes are stored within the available space and the technical limitations of the selected package.
12.2. The User is responsible for timely provision of their own copy of the data they need, unless a separate agreement provides for a backup service or another obligation of MKhost.
12.3. Suspension of the service does not mean automatic deletion of the data, except in cases where deletion is necessary for security, legal obligation or other justified reasons.
12.4. After permanent termination of the service, the data related to the Email Hosting service may be deleted after the expiry of the retention period determined in the General Terms, the agreement or the termination notice.
12.5. After the expiry of the applicable retention and deletion period, MKhost does not guarantee the possibility of their recovery or restoration.

Article 13 – DNS Configuration and User’s Responsibility

13.1. For the proper functioning of the Email Hosting service, correct configuration of the domain’s DNS records may be required.
13.2. The User is responsible for the accuracy of the DNS configuration if the domain’s DNS zone is not managed through MKhost’s infrastructure or if the User independently makes changes to the DNS records.
13.3. MKhost may provide automatic configuration of the required DNS records if such functionality is available for the specific domain and configuration.
13.4. Incorrect DNS configuration, changes made by the User or by another service provider may cause interruption or improper functioning of the Email Hosting service.

Article 14 – Technical Limitations and Protective Measures

14.1. MKhost has the right to apply technical limitations, rate limits, spam filters, malware scanning, blocking of certain activities and other security mechanisms in order to protect the Email Hosting infrastructure.
14.2. These mechanisms may result in the rejection, delay, restriction or blocking of certain messages if the systems identify them as potentially unwanted, malicious or insecure.
14.3. MKhost does not guarantee that every sent message will be delivered to the recipient’s inbox, because delivery also depends on the systems, policies, filters and reputation mechanisms of the recipient and other third parties.

Article 15 – Liability and Limitation of Liability

15.1. The User is solely responsible for the lawfulness of the content and the manner of use of the Email Hosting service.
15.2. The User undertakes to indemnify MKhost for damage, costs, claims or proceedings by third parties arising from illegal or unauthorised use of the Email Hosting service by the User, to the extent permitted by applicable law.
15.3. MKhost is not liable for interruptions, delays or non-delivery of electronic messages caused by:
  • 15.3.1. incorrect configuration by the User;
  • 15.3.2. DNS changes;
  • 15.3.3. systems and policies of the recipients;
  • 15.3.4. blocklists/blacklists of third parties;
  • 15.3.5. network interruptions beyond MKhost’s reasonable control;
  • 15.3.6. abuse or compromise of a user account due to insecure handling by the User;
  • 15.3.7. other circumstances for which MKhost cannot reasonably be held responsible.
15.4. No provision of these Special Terms limits MKhost’s liability to the extent that such limitation is not permitted by applicable law.

Article 16 – Protection of Personal Data

16.1. In the course of providing the Email Hosting service, personal data of the User, users of the mailboxes and other persons whose data are contained in the electronic messages may be processed.
16.2. The processing of personal data is carried out in accordance with the applicable regulations on the protection of personal data and MKhost’s Privacy Policy.
16.3. The User is responsible for ensuring that they have an appropriate legal basis for the processing and use of the personal data that they enter, store or process through the Email Hosting service, where applicable.
16.4. MKhost may process technical data, logs and other data to the extent necessary for the provision, maintenance, security, troubleshooting, prevention of abuses and protection of the infrastructure, in accordance with applicable regulations and the Privacy Policy.

Article 17 – Changes to the Service and the Terms

17.1. MKhost reserves the right to change the technical characteristics, packages, prices and terms of use of the Email Hosting service, in accordance with the General Terms and applicable law.
17.2. For substantial changes that affect existing users, MKhost will proceed in accordance with the method and deadlines for notification provided in the General Terms and applicable law.
17.3. The current prices, packages, technical characteristics and terms of use are published through MKhost’s official channels.

Article 18 – Final Provisions

18.1. These Special Terms form an integral part of the terms of use of MKhost’s Email Hosting service.
18.2. In the event of inconsistency between these Special Terms and the General Terms, for matters specific to the Email Hosting service these Special Terms shall apply, unless otherwise determined by the General Terms or applicable law.
18.3. If any provision of these Special Terms is declared null, illegal or inapplicable, this shall not affect the validity of the remaining provisions.
18.4. For all matters not regulated by these Special Terms, MKhost’s General Terms and the applicable law of the Republic of North Macedonia shall apply.
18.5. These Special Terms enter into force on the day of their publication, unless another date is determined by a decision of MKhost or by applicable law.

Terms of use for the AI Chat Agent

The AI ​​agent is not a human operator, generates automatic responses and may contain inaccuracies or incomplete information.
By starting the conversation, the user agrees that the communication may be stored and processed by the company.
Conversations may be recorded, stored and analyzed for the purpose of:
- improving the quality of responses,
- improving the services and user experience,
- internal analysis and improvement of the AI ​​system,
- resolving any disputes or technical problems.
The company will process the data in accordance with applicable laws on the protection of personal data and its own Privacy Policy.
The company assumes no liability for direct or indirect damage, loss of data or financial loss incurred as a result of acting on automatically generated responses from the AI ​​agent.

COOKIES POLICY FOR THE COMPANY FOR PRODUCTION, TRADE AND SERVICES MKHOST DOOEL IMPORT-EXPORT SKOPJE

What are cookies?

Cookies are small text files that the web site you’re visiting sets on your computer or mobile device to store information about your visit. These text files can be read by the web pages you visit and help in your identification when you reopen the same web page. Cookies are "passive" because they contain information that your browser can retrieve, but they don’t contain programs, viruses, or malware. Cookies usually expire after some time, which can last from few minutes to over a year.
There are different types of cookies and they are usually sorted according to their duration, domain to which they belong and purpose (goal):
According to their duration cookies can be divided into two categories: "during the session" and "permanent".
- Cookies “during the session” are temporary and they’re deleted when you close the browser or after a period of inactivity.
- "Permanent" cookies remain on your computer until the expiration date / time specified by the cookie creator.
According to the domain they belong to, cookies are divided into:
- Cookies set by the owner of the domain being visited and
- Cookies set by third parties, from a domain other than the one visited by the user.
You can read more information about the type of cookies set by the Company for production, trade and services MKHOST DOOEL import-export Skopje (hereinafter: MKHOST) according their purpose (goal) in the section "The Cookies we set".

What do cookies do?

Cookies can contain many types of information about your visit to a certain website, but are most commonly used to store selected preferences, such as language, font size, shopping cart content, privacy settings, and login status. Cookies don’t contain personal or private information about you, but may collect information about your search habits. Mostly, cookies improve your search experience by preventing you from constantly choosing the same option every time you visit a page.

Can you delete cookies?

Yes, you can browse the cookies stored on your computer and delete some or all of them. However, each browser has a different procedure for this purpose. Have in mind that in some cases, deleting cookies will affect your user experience when you visit a page again. For example, you may be forced to log in again, or the items added to your cart will disappear.

Can you set your browser to block cookies?

Yes, most browsers allow you to specify which types of cookies you accept or reject all cookies. Because each browser is different, here are some of the most common: Google Chrome, Microsoft Edge, Mozilla Firefox, Microsoft Internet Explorer, Opera, Apple Safari. When you visit some pages you may see a warning message recommending that you should accept cookies for an optimal browsing experience.

The cookies we set

- Necessary cookies allow the website to be usable, i.e. provide basic functions, such as site navigation and access to protected areas. Without these cookies the website can’t function properly.
- Preferential cookies allow the website to remember information that changes the behavior or appearance of the website, such as your preferred language or region.
- Statistical cookies help website owners understand how visitors interact with the website by collecting and reporting data anonymously.
- Marketing cookies are used to track visitors through websites. The goal is to show ads that are relevant and of interest to the user, which is also important for advertisers as third parties.
of the cookies you’ll find while searching the MKHOST website are considered "third party" cookies. This means that the MKHOST website uses features provided by external providers, such as Facebook and Google, which set the cookies. Third party cookies on their own are not different from the cookies set by MKHOST. The only thing to have in mind is that the external provider, not MKHOST, determines what type of data are stored and how are they used.

Cookies used by MKHOST

Necessary cookies set by third parties
- AWSALBCORS set by zopim.com ,Registers which server-cluster serves the visitor. It’s used in the context of load balancing, in order to optimize the user’s experience. Duration 6 days.
- test_cookie set by doubleclick.net. It’s used to check if the user's browser supports cookies. Duration 1 day.

Statistical cookies set by third parties

- _ga set by mkhost.com, registers a unique identifier used to generate statistic data on how the visitor uses the website. Duration 2 years.
- _ga_# set by mkhost.com, uses Google Analytics to collect data on the number of website visits by the user, as well as the dates of the first and last visit. Duration 2 years.
- _gat set by mkhost.com, uses Google Analytics to track the rate of requests. Duration 1 day.
- _gid set by mkhost.com, registers a unique identifier used to generate statistic data on how the visitor uses the website. Duration 1 day.

Marketing cookies set by MKHOST

-. __zlcmid set by mkhost.com, saves the status of the user’s session when sending a request to the site. Duration 1 year.
- _fbp set by mkhost.com, facebook uses it to deliver a series of advertising products, such as real-time digital ad bidding by third-party advertisers. Duration 3 months.
- _gcl_au set by mkhost.com, Used by Google Ad Sense to experiment the efficiency of website advertising using their services. Duration 3 months.

Marketing cookies set by third parties

- ads/ga-audiences set by google.com used by Google Ad Words to attract visitors who are likely to become customers judging by the visitor's online behavior. During the session.
- fr set by facebook.com, facebook uses it to deliver a series of advertising products, such as real-time digital ad bidding by third-party advertisers. Duration 3 months.
- IDE set by doubleclick.net, used by Google DoubleClick to register and report user activity on the website after viewing or clicking on one of the advertiser's ads in order to measure the effectiveness of the ad and display targeted ads to the user. Duration 1 year.
- pagead/1p-user-list/# set by google.com, monitors whether the user has shown interest in specific products or events on multiple websites and discovers how the user navigates between pages. It is used to measure advertising and facilitates the payment of referral fees between the websites. During the session.
- tr set by facebook.com, facebook uses it to deliver a series of advertising products, such as real-time digital ad bidding by third-party advertisers. During the session.

Uncategorized cookies set by MKHOST

- mkhostCart,mkhost-ebook-cookie,mkhost-locale. During the session
If you have any questions or problems, please contact us at the following e-mail address:info@mkhost.com.mk

Regulations for registration of .mk domains

1. All individuals and companies have a right to register .mk domains .
2. Right to register edu.mk domains have all educational and research institutions, foreign educational organizations licensed to perform educational and research activity, etc .
3. Right to register org.mk domain have all non-profit organizations, citizens' associations and foundations, political parties, trade unions, public health institutions, funds, etc., foreign embassies, as well as non-profit foreign organizations .
4. Right to register com.mk , net.mk and inf.mk have companies, individuals registered for self-activity, persons with public authorizations, chambers, cooperatives, financial organizations, legal entities and individuals registered to perform business activity .

Regulations for international domains

1..com domaincan be registered by an individual or a company. As soon as the domain expires the domain will stop to function but it hasprotection period of 30 daysfor renewal. There are additional costs for restoration and renewal, after the protected period .
2..eu domaincan be registered on an individual or a company who is a member of European Union or citizens with an EU nationality and a non-E.U country of residence. .eu domain has aprotection period of 40 days. If the domain is not renewed before expiery there is additional costs for restoration and renewal of the domain. After the protected period of 40 days the domain will be deleted and again available for registration .
3..de domaincan be registered on an individual or a company. The domain must be hosted in Germany. Also the admin and regsitrant contact should have a valid contact address in Germany. After the domain expires it will be deleted and again free for registration .
4..rs и .co.rs domaincan be registered on an individual or a company. These domains have30 days protection periodafter expiry. After the protection period if not renewed the domain will be deleted and again available for registration .
5..au domaincan be only registered in a company based in AUstralia, as well as all individuals residents in Australia. This domain has a30 days protection periodafter expiery. If not renewed, the domain after the protection period will be deleted and again available for registration .
6..ru domaincan be registered on and individual or company. The domain has a30 days protection period after expiry. If not renewed, the domain after the protection period will be deleted and again available for registration .
7..uk domaincan be registered on and individual or company. The domain has a90 days protection periodafter expiry. If not renewed, the domain after the protection period will be deleted and again available for registration .
8..biz domaincan only be registered on a company with a valid VAT number. The domain has a40 days protection periodafter expiry. If not renewed in the protected period , there are additional costs for restoration and renewal of the domain .
9..mobi domaincan be registered on and individual or company. The domain has a30 days protection periodafter expiry. If not renewed, the domain after the protection period will be deleted and again available for registration .
10..top .design .solutions .online .info .net .xxx .pro .org .tv .cc .co .name domaincan be registered on and individual or company. The domain has a40 days protection period after expiry. If not renewed in the protected period , there are additional costs for restoration and renewal of the domain .
11..ws domaincan be registered on and individual or company. The domain has a36 days protection periodafter expiry. If not renewed in the protected period , there are additional costs for restoration and renewal of the domain .
12..ca domaincan only be registered on a name of a canadian citizen. The domain has aprotected period of 40 days.
13..es domaincan be registered on an individual or a company. The administrative and technical contact must be an individual. After the expiration the domain has aprotected period of 9 days. може да се закупи од физички и правни лица .
14..us domaincan only be registered in USA cityzens . This domain has aprotected period of 36 daysafter expiry .
15..al domaincan be registered by both legal and individual persons, but a passport number or ID card number must be provided in accordance with the requirements of the Albanian state registrar. The ID card or passport number data is stored temporarily until the domain is activated, and is deleted after activation .

Service Delivery and Activation Policy

1. MKHOST offers digital services (domain registration and hosting services) and does not deliver physical products.
2. All services are delivered electronically.
3. Domain registration:

Domain activation is performed immediately after successful registration and payment. For certain domain extensions, additional documentation may be required. In such a case, the domain will be activated after submission and approval of the necessary documents.

4. Hosting services:

Hosting services activation is performed immediately after successful payment. In the case of ordering specific server solutions (VPS, dedicated servers, fully infrastructure solutions at the client's request), activation may take up to 10 business days or in accordance with the agreement with the client.

5. All services provided by the service provider (MKhost), including but not limited to hosting packages and additional resources, shall be considered services with recurring billing on a monthly or annual basis, unless it is expressly and unambiguously stated in the proforma invoice, offer, or agreement that the service is one-time in nature.
6. The services referred to in paragraph (5) are automatically renewed for the next billing period under the same terms and conditions until they are cancelled by the customer.
7. The customer shall be deemed to have accepted the terms of use of the services, including their recurring nature, by performing any of the following actions:
  • submitting an order through the website, email, or any other communication channel,
  • accepting an offer or proforma invoice,
  • making a payment based on a delivered proforma invoice or invoice,
  • using the service after its activation.
8. By performing any of the actions specified in paragraph (3), a contractual relationship between the parties shall be deemed established in accordance with these General Terms and Conditions.
9. The customer has the right to cancel the service at any time, whereby the cancellation shall take effect for the next billing period, unless otherwise agreed.
10. The service provider does not perform automatic charging of payment methods without the customer's explicit consent. All payments are made based on a delivered proforma invoice or invoice.
11. Failure to act upon a delivered proforma invoice (non-payment) shall be considered cancellation of the service for the next billing period.
12. The service provider shall not be liable if the customer does not use the activated service, provided that the service has been duly delivered in accordance with the agreed terms and conditions.
13. Any interpretation of the services as one-time services, unless explicitly stated as such, shall have no legal effect.
14. Shipping:

After activation, the user receives access to the service via email or user panel. MKHOST is not responsible for delays caused by incomplete or incorrect data provided by the client.

Refund Policy

1. All payments made through the MKHOST website are for digital services (domain registration and hosting services) and do not include physical products.
2. Refund Method:
  • If a refund is approved, it will be made exclusively to the same payment card or account from which the payment was made.
3. Refund Deadline:
  • Refunds are processed within 30 days of the date of approval of the refund request.
4. Domain Registration and Renewal:
  • Refunds are not possible for:
  • Already registered domain;
  • Renewed domain;
  • Domain in the process of registration
5. Hosting services:
  • Refunds for shared hosting are possible within 30 days of service activation, if the service has not been significantly used;
  • After this period, no refunds are made.
6. Servers and services with monthly lease:
  • For VPS, dedicated servers and other services with monthly payment, no refunds are made after their activation.
7. General conditions:
  • No refunds are made for already activated and used services, unless otherwise stated;
  • A refund request must be submitted in writing via email;
  • MKHOST reserves the right to refuse a refund request if abuse is detected.
8. By using the services, the user agrees to this policy.